All 14K and Gold Filled Jewelry sales are final. No refunds or exchanges are eligible for Fine Jewelry.
Brass jewelry maybe exchanged for a store credit within 7 days of receiving the item. The item must be returned in new and unused condition, and in its original packaging to assure full credit. You are responsible for all shipping cost for returning the item for store credit.
SANG A STUDIO's reserves the right to reject any exchange for store credit that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and an exchange for store credit cannot be granted.
RETURNS AND EXCHANGES POLICY
SANG A STUDIO, INC. accepts returns and exchanges on FULL PRICED BAG ITEMS within 7 days of receiving merchandise. Please read the following carefully for detailed information on guidelines and procedure. ALL SALE ITEMS ARE FINAL SALE AND CANNOT BE REFUNDED OR EXCHANGED.
The item must be returned in new and unused condition, and in its original packaging to assure full credit. We cannot accept any item for return or exchange, which bears an indication that it was used. All returns for refund or exchange must be postmarked within 7 days of receiving merchandise. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.
All items being returned or exchanged must have a Return Authorization (RA) number. Unidentified returns may be returned to the sender. RA numbers can only be obtained by email firstname.lastname@example.org as noted below in the returns and exchange procedure.
All return shipments (domestic and International) must be made by a major courier service with tracking capabilities (i.e., FEDEX or DHL). SANG A does not accept liability for returned goods if they are not sent via these methods.
HOW TO PROCESS A RETURN OR EXCHANGE
- Send an email to email@example.com requesting a return authorization number with the reason for the return, as well as your order number.
- Once your return is authorized by SANG A, you will receive a Return Authorization Number (RA#).
- Ship the package Insured to the address supplied by your sales representative using FEDEX or DHL (for International) and FEDEX (for domestic shipments).
* Please clearly write the RA# in black on the shipping box.
- Email the tracking number to firstname.lastname@example.org.
- Upon acceptance of the merchandise, we will credit back the cost of the item(s) including sales tax, less the shipping charges, to the credit card account used at the time of original purchase. For exchanges, the new item will be shipped out (upon availability) with the second shipping rate charged to the credit card used for your original purchase.
- Once the refund or exchange process is complete, you will receive an email confirmation of your return or exchange verifying the transaction. Please retain this document for your records.
We reserve the right to reject any returns and exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund or exchange cannot be granted. For any questions or concerns regarding the return and exchange process, email customer service at email@example.com or call us at 212 564 4433.